Terms and Conditions
1.1 This website, https://euro.dough.tech (the “site”) is operated by Dough GmbH. Throughout the site and this document, the terms “Dough”, “we”, “us” and “our” refer to Dough GmbH, Dough GmbH offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
1.2 By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
1.3 Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
1.4 Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
- Online store terms
2.1 By agreeing to these Terms of Service, you represent that you are at least the age of majority in your place of residence, or that you are the age of majority in your place of residence and you have given us your consent to allow any of your minor dependents to use this site.
2.2 You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
2.3 You must not transmit any worms or viruses or any code of a destructive nature.
2.4 A breach or violation of any of the Terms will result in an immediate termination of your Services.
- General conditions
3.1 We reserve the right to refuse service to anyone for any reason at any time.
3.2 You understand that your content (not including credit card information), may be transferred unencrypted and involve:
(a) transmissions over various networks; and
(b) changes to conform and adapt to technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer over networks.
3.3 You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
3.4 The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
- Accuracy, completeness and timeliness of information
4.1 We are not responsible if information made available on this site is not accurate, complete, or current. Though we endeavor to be as clear, transparent, and accurate as possible, any reliance on the material on this site is at your own risk.
4.2 This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
- Modifications to the service and prices
5.1 The prices charged are those applicable at the time when the customer places an order. Prices for our products are subject to change without notice.
5.2 We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
5.3 We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
- Products or services
6.1 Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
6.2 We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
6.3 We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
6.4 We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
- Billing and account information
7.1 Order payment shall be made in the way and currency stated on the site. Payment is due as stated on Dough's invoice without offset or any deduction for withholding taxes or otherwise.
7.2 Any payment funded by an international credit or debit card may involve a currency conversion based on an exchange rate that is regularly adjusted to reflect market conditions. By proceeding with your payment authorization, you are agreeing to this currency conversion. Dough is not responsible nor liable for these currency conversion fluctuations.
7.3 We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
7.4 You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
7.6 We reserve the right to use the email address you provide when placing your order to inform you about updates and other information regarding your order.
8.1 Order cancellations are available exclusively via the contact form provided on the site, no later than 24 hours from the time of purchase and before the item is shipped.
8.2 Orders are shipped within seven to ten (5-10) business days from the estimated shipping date. Orders made during promotional periods and special events may have longer shipping times, at the discretion of Dough. In such cases, customers will be separately informed in advance.
8.3 Orders are shipped using third-party shipping services such as FedEx, DHL, or UPS, and typically require an additional period (based on order content and delivery destination) to reach the customer.
8.4 A delivery fee is calculated based on several conditions including the value of the order, product weight and size, and destination. Additional delivery service fees may be applicable based on the specific conditions of each delivery. Any applicable additional costs such as import duties and taxes are the responsibility of the customer.
8.5 If the delivery is delayed, postponed, or cancelled due to traffic, weather, different district, or other factors, we shall not be liable for any loss or damage, no matter whether the factor which causes the delay, postponement, or cancellation is within the control of the Dough or not.
8.6 Dough reserves the right to charge an additional delivery fee if the recipient is not available to accept delivery at the nominated delivery time, or if the recipient is not available to accept the delivery after reasonable amount of delivery attempts.
8.7 The product(s) shall be deemed to have been delivered when either the customer or their designated receiver of the product(s) has signed for receipt of the product. In circumstances where either the customer or its designated receiver is unable to sign for receipt, Dough may agree to the signed receipt pursuant to an enterprise chop or other legally authorized chop including but not limited to those provided by a doorman.
8.8 Dough shall retain title in the product(s) until full payment has been received. All risks and liability related to the product(s) shall be transferred to the Customer upon collection from the third-party carrier.
8.9 It is the responsibility of the customer to ensure the last-mile delivery can be completed in a safe manner. If the delivered package is lost or stolen, the responsibility rests between the customer and the last-mile delivery courier service provider. Delivery service is not applicable to areas that cannot be reached directly by our delivery partners.
8.10 Dough shall not be liable for any delay or failure in its performance caused by or resulting from events beyond Dough’s control (“force majeure”), including but not limited to acts of god, fire, flood, typhoon, accident, riot, war, government intervention, embargoes, strikes, labor difficulties, equipment failures, etc. In the event that delivery is impossible due to force majeure, Dough will arrange delivery of the goods at another time. If such occurrences have continued for more than 30 days, Dough retains the right to cancel the order.
- Return policy
9.1 It is the receiver's responsibility to check the condition of any goods received, at the time of delivery.
9.2 A customer may claim a refund or return within 14 days from the date of delivery by sending a request through the contact form available on the site. Return requests made outside of the 14-day period will not be accepted.
9.3 A refund/replacement is only available when a valid original receipt is provided.
9.4 Refunds will be credited into the customer's credit card account within twenty (20) business days of confirmation; or deducted from the price of the customer’s next order. Refunds will be paid in the same currency as the original payment (stated on the site). Dough is not responsible for currency fluctuations.
9.5 In all cases, Dough shall inspect the returned product and verify the fault. To qualify for a refund, devices must be in "as new" condition, and include the original packaging and accessories. Dough reserves the right to refuse a (full) refund if the product returned is deemed to be damaged or incomplete.
9.6 Upon the approval of the request for return and/or cancellation, a refund shall be arranged. Dough may also choose not to accept returns or (full) refunds in the event of defects or damages caused after purchase by misuse, neglect, physical damage, tampering, incorrect adjustment, normal wear and tear, or incorrect installation.
9.7 If the returned items are opened and/or used, a restocking fee of 20% (plus any applicable sales tax) may be charged.
9.8 All costs associated with return shipping will be paid for by the customer, unless otherwise specified by Dough. The cost of return shipping will generally be similar to the initial shipping fee, though this may vary by region and over time.
9.9 The Customer must ensure that:
(a) No items or accessories are sent back that were not included with the original purchase, such as cases, cables, or screen protectors. If such items are shipped by mistake, Dough will not be able to return them;
(b) Data is backed up before returning any device for service or refund. During service, data stored on the device may be deleted and reformatted. We are not responsible for the loss of any software programs, data or other information contained in the product’s storage. Recovery and reinstallation of third-party software programs, data and information are not covered under warranty; and
(c) Personal or sensitive data is removed before returning any device for service or refund. We will not be responsible for any disclosure of data still on the returned or serviced device.
- Limited Warranty
10.1 Unless otherwise specified, Dough guarantees that the Dough products that you have purchased are free from defects in materials or workmanship under normal use. Details of the warranty terms can be found in the Limited Warranty document that applies to your product. These documents are available on the site.
- Third parties
11.1 Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
11.2 Our store accepts payment through third-party payment processors.
11.3 Our store provides order information and updates by e-mail. These may be sent automatically using third-party mail services.
11.4 We may provide you with access to third-party content or tools over which we neither monitor nor have any control nor input.
11.5 You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
11.6 Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
11.7 Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
11.8 We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
- User comments, feedback and other submissions
12.1 If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation:
(a) to maintain any comments in confidence;
(b) to pay compensation for any comments; or
(c) to respond to any comments.
12.2 We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
12.3 You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
- Errors, inaccuracies and omissions
13.1 Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
13.2 We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
- Prohibited uses
14.1 In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
- Disclaimer of warranties; Limitation of liability
15.1 We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
15.2 We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
15.3 You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
15.4 You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
15.5 In no case shall Dough, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.
16.1 You agree to indemnify, defend, and hold harmless Dough and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
16.2 The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
17.1 In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
18.1 The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
18.2 These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
18.3 If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
19.1 These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
19.2 Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
19.3 These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
19.4 You can review the most current version of the Terms of Service at any time at this page.
19.5 We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website without notice. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.